Setup

What should I do if I cannot access the network after setup?

Deeper Connect’s AtomOS startup takes 2~8 minutes. It is recommended to wait for a while for the first startup.

It has been more than 10 minutes since the Deeper Connect device has been activated, but the router still does not connect to the internet, what should I do?

  1. 1.
    Remove all cables from the Deeper Connect device and confirm that your network is functional without the device connected.
  2. 2.
    Restart your network devices
  3. 3.
    If the SD card is visible, remove the card and reinsert carefully, connect the ethernet cables to the Deeper Connect device first then plug the power cable in.
  4. 4.
    Try to connect to 34.34.34.34 or 11.22.33.44 and test if your internet is functional.
  5. 5.
    If you still cannot connect to the internet contact support at [email protected]

I have an all in one modem/router. Would I need to purchase another router in order for the mini to work properly?

Currently, you do need a separate Wi-Fi router if you want to connect your Deeper Connect Mini with an all-in-one modem/router and still allow all your network devices to benefit. However, our tech team has recently made great progress in this direction! Both the Mini and Nano will be receiving a firmware update to support plug and play Wi-Fi adapters, bringing Wi-Fi connectivity to your Mini and Nano for the first time; users with a modem/router all in one will no longer need a separate router. The rollout for this update is scheduled for the next couple of months. Please follow our monthly campaign updates on IGG to stay informed about our progress, and as always, thank you for your support!

Are the Deeper Connect devices compatible with all routers?

Any functional router should be compatible with our devices

I have an internet connection without a modem. The LAN cable goes directly into the Wi-Fi router. Does this work for me?

You probably have an integrated modem and Wi-Fi router. You will need an additional Wi-Fi router to connect the Deeper Connect device between your ISP Wi-Fi router and the new Wi-Fi router.

How many phones can I connect to the device?

It all depends. If you are in your home network, as much as your Internet speed allows you. Once you connect a router to the device, all your home loT devices should be connected. For mobile devices used outside your home network, you need to buy a subscription to download our operating system AtomOS which will allow you to connect remotely. So far this operating system is available for PC, but in the near future we will support IOS and Android. With that application users will be able to browse securely wherever they go even if their Deeper Connect Mini stays home.

Is there a benefit to combining a Deeper device with a VPN?

Your IP will not be leaked while using a Deeper device in combination with a VPN. This adds an extra layer of protection.
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Last modified 4mo ago