Tech Support

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Remote Connection

Applicable Scenario: When your device's network is functioning normally, but you encounter issues with other features. Generate a "Remote Connection Code" manually and send it to our customer service team. Our technical team will swiftly locate and assist you in resolving the issue.Please be aware that to maintain the effectiveness of feature code, it's advisable to refrain from generating it multiple times within a short span.

Log Download

Applicable Scenario: When your device can access the backend but is experiencing network issues .Please manually download the log files and send them to our customer service team. We will understand your specific situation and provide more effective assistance.

Security Assurance Promise

Rest assured, we strictly limit the use of remote connection and log download features solely for problem diagnosis and resolution, and never for any other purpose, ensuring your privacy and security are protected with the utmost rigor.